Frequently Asked Questions

We offer free shipping on orders above ₹499. For orders below ₹499, a flat shipping fee of ₹49 is applied. Express delivery is available at an additional charge depending on the destination and weight.

Standard delivery takes 3-7 business days depending on your location. Metro cities usually receive orders within 3-4 days. Remote areas may take up to 7-10 days. Express delivery (1-3 days) is available for select pin codes.

Yes, we deliver to all serviceable pin codes across India. During checkout, enter your pin code to check availability and estimated delivery time for your area.

Currently we ship only within India. We are working on expanding to international destinations including the UAE, USA, UK, Canada, and Singapore. Sign up for our newsletter to be notified when international shipping launches.

All perishable items are packed in food-grade, moisture-resistant packaging with adequate cushioning. Sweets and chocolates include insulated inner packs. In summer, we add extra protection and prioritise faster shipping methods for temperature-sensitive products.

If your order is delayed beyond the estimated delivery window, please contact our support team with your order ID. We will investigate with the courier partner and provide an updated timeline or arrange a replacement/refund if necessary.

Currently we do not offer specific date or time-slot selection. However, you can add delivery instructions (e.g., "deliver after 5 PM") in the order notes during checkout, and we will share these with the courier partner.

We work with leading logistics partners including Delhivery, Blue Dart, Ecom Express, and India Post to ensure reliable, timely delivery across all pin codes. The courier assigned depends on your delivery pin code and order weight.

Address changes are possible only before the order is dispatched. Contact our support team immediately with your order number and the new address. Once shipped, the address cannot be changed.

If your order arrives damaged, please take photos of the damaged packaging and product, then contact us within 48 hours of delivery. We will arrange a free replacement or full refund — no questions asked.