1. Delivery Coverage
We deliver across India through our trusted logistics partners. International shipping is available to select countries — please contact us for international delivery queries.
2. Shipping Charges
| Order Value | Standard Shipping | Express Shipping |
|---|---|---|
| Below ₹499 | ₹49 | ₹99 |
| ₹499 – ₹999 | ₹29 | ₹69 |
| ₹1,000 and above | FREE | ₹49 |
3. Delivery Timelines
- Standard Delivery: 3–5 business days (most locations)
- Express Delivery: 1–2 business days (select metro cities)
- Remote Areas: 5–8 business days
- International: 7–14 business days
* Business days exclude Sundays and public holidays. Actual delivery times may vary due to weather, strikes, or other unforeseen circumstances.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email and SMS. You can also track your order from the My Orders section of your account.
5. Undelivered Orders
If a delivery attempt fails (incorrect address, recipient unavailable), the courier will make up to 3 attempts. After 3 failed attempts, the order is returned to our warehouse and a refund will be initiated minus the shipping charges.
6. Damaged During Transit
If your order arrives damaged, please contact us within 48 hours with photos. We will arrange a replacement or full refund at no extra cost.
7. Contact
For shipping-related queries, contact us at hello@spicezy.in or call +91-8148444444.