Frequently Asked Questions

Spicezy is a premium online store specialising in authentic Kerala spices, masalas, snacks, sweets, dry fruits, oils, honey, and traditional food products. Every item is sourced directly from trusted farmers and artisans in Kerala to guarantee freshness and authenticity.

Yes. We are committed to offering only products that are free from artificial colours, flavours, and preservatives. Our spices are stone-ground, our oils are cold-pressed, and our snacks are fried in pure coconut oil — all following traditional methods.

Click the "Sign In" button at the top of the page and choose "Register". Fill in your name, email, and a secure password. Once registered you can track orders, manage your wishlist, and check out faster.

You can reach us through multiple channels: email us at support@spicezy.in, use the live chat widget on the bottom-right of every page, or call us at our customer helpline. We typically respond within 24 hours on business days.

Yes, we offer special pricing for bulk and corporate orders. Please contact our support team with details of the products and quantities you need, and we will provide a customised quote within 48 hours.

After your order is shipped, you will receive an email and SMS with a tracking link. You can also log into your Spicezy account, go to "My Orders", and click on the order to see real-time tracking status.

You can request a change or cancellation within 1 hour of placing the order by contacting our support team. Once the order has been packed or shipped, changes are no longer possible, but you may initiate a return after delivery.

Absolutely. We use industry-standard SSL encryption for all transactions and never share your personal data with third parties. Passwords are securely hashed and payment details are processed through PCI-DSS compliant gateways.

Currently Spicezy operates as an online-only store, allowing us to serve customers across India. This online model lets us maintain lower prices, fresher inventory, and nationwide delivery.

During checkout, you will see a "Coupon Code" field. Enter your code and click "Apply". The discount will be reflected in your order total immediately. Note that only one coupon can be applied per order and some coupons have minimum order requirements.