Frequently Asked Questions

We accept returns within 7 days of delivery for unopened products in their original packaging. For quality issues (damaged, wrong item, or spoiled), we accept returns even if the product has been opened. Contact our support team to initiate a return.

Log into your account, go to "My Orders", select the order, and click "Request Return". Choose the reason and upload photos if applicable. Our team will review and approve the return within 24 hours, after which a pickup will be scheduled.

No, return shipping is completely free for all approved returns. Once your return is approved, we will arrange a free pickup from your doorstep through our courier partner.

Yes, you can request an exchange for the same product or a different variant. During the return request, select "Exchange" and choose the desired replacement. The exchange will be processed after we receive the original product.

We sincerely apologise for any errors. Please contact us within 48 hours of delivery with your order ID and photos of the wrong/defective item. We will ship the correct product immediately at no extra cost to you.

Once we receive the returned product, inspection takes 1-2 business days. After approval, refunds are processed within 5-7 business days to your original payment method. You will receive email notifications at each step.

Opened food products can be returned only if there is a quality issue (spoiled, foul taste/smell, contamination). Unopened food products in original sealed packaging can be returned within 7 days for any reason. Perishable items must be reported within 24 hours.

If your return request is rejected, we will inform you of the reason via email. Common rejection reasons include items returned after the 7-day window or opened products without quality issues. You can appeal by contacting our support team with additional details.