1. Return Eligibility
We accept returns under the following conditions:
- The product is unopened and in its original sealed packaging.
- The return request is raised within 7 days of delivery.
- The product is damaged, defective, or significantly different from what was ordered.
2. Non-Returnable Items
- Opened or used products (due to hygiene and food-safety regulations).
- Gift packs after the seal has been broken.
- Products purchased on clearance or deep-discount sales (unless defective).
3. How to Request a Return
- Log in to your account and go to My Orders.
- Select the order and start a return from the Returns page.
- Choose the items, give a reason and describe the problem. If the product is damaged, our team may ask you for photos.
- Our team will review and respond within 24–48 hours.
You can also raise a request from our support page, or message us on WhatsApp at +91 97456 50726, call +91 97456 50726, or email hello@spicezy.com.
4. Refund Process
- Once the returned product is received and inspected, we will notify you about the approval.
- Approved refunds are processed within 5–7 business days.
- Refunds are credited to the original payment method (UPI, card, wallet, etc.).
- COD orders are refunded to your bank account via NEFT/IMPS (account details required).
5. Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired item.
6. Damaged or Wrong Products
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photographs. We will arrange a free return pickup and send the correct product or issue a full refund at no extra cost.
7. Cancellations
Orders can be cancelled before they are shipped. Once shipped, the order must follow the return process — see our Cancellation Policy for details.
8. Contact
For any return or refund queries, please message us on WhatsApp at +91 97456 50726, call +91 97456 50726, or email hello@spicezy.com.